Manufacturer’s lifetime warranty against defects
To the end user (customer), Titan Water Solutions (“Titan Water”) warrants that all “covered items” including its fittings, FutureSoft media, tanks, housings, bypass’s, valves, and in/out heads, shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.
The above warranties will not cover for defects or damage arising from:
- Improper handling, physical damage, modifications, misapplication, negligence, and abuse.
- Accident or defects caused by acts of God, such as fire or freezing.
- Failure to adhere to the instruction of the manufacturer during transportation, installation, and use.
Conditions of Privately owned Well Water (water sourced from the personal Well of a house owner). The treated water must satisfy the following criteria if:
- Absence of hydrogen sulfide characterized by the presence of sulfur gas / rotten egg smell.
- The said water should be free of oils. Presence of which will coat the media leading to a reduction in its performance and efficiency.
- Levels of copper exceeding 1.30 mg/L are considered high and thus unacceptable.
- Presence of iron and/or manganese in the water will cause the media to become oxidized.
In the event that any of these conditions exist, a pre-treatment is highly recommended before making use of the systems. Kindly get in touch with customer support services now at 813-712-9528 for your pre-treatment needs.
TITAN WATER PREMIUM WHOLE HOUSE WATER FILTER SYSTEM
Manufacturer’s Lifetime Warranty against defects on all covered items
To the end user (customer), Titan Water Solutions (“Titan Water”) warrants that it’s fittings, FutureSoft media, tanks, housings, bypass’s, valves, and in/out heads shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.
The above warranties will not cover for defects or damage arising from:
- Improper handling, physical damage, modifications, misapplication, negligence, and abuse.
- Accident or defects caused by acts of God, such as fire or freezing.
- Failure to adhere to the instruction of the manufacturer during transportation, installation, and use.
Titan Water Guarantee of Performance
Titan Water assures its Customers that the Carbon exclusive to Titan Water can reduce chlorine and chloramine levels below minimum detection levels (MDL) forthwith. This guaranteed performance is for 10 years or 1 million gallons.
TITAN WATER PRODUCT WARRANTIES
Lifetime Warranty on all Titan Water products
To the end user (customer), Titan Water Solutions (“Titan Water”) warrants that all “covered items” including its fittings, FutureSoft media, tanks, housings, bypass’s, valves, and in/out heads, shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.
Limited Warranty for a period of 10- years
To the end user (customer), Titan Water Solutions (“Titan Water”) warrants that the following Covered items- retention tanks and mineral tanks (14″ or larger) shall be free of any defects in material and workmanship for a period of 10-years under normal application, service and use.
Limited Warranty for a period of 5- years
To the end user (customer), Titan Water Solutions (“Titan Water”) warrants that its solid-state electronic heads shall be free of any defects in material and workmanship for a period of 5-years under normal application, service and use.
LIMITATIONS AND RESPONSIBILITIES
The obligation of Titan Water to the customer:
Subject to these warranties the cost of labor covered for the replacement or repair of Covered Items. This includes the replacement of Cover Items such as filter cartridges, elements or lamps.
To the Customer:
Prior to return or repair, it is binding on the Customer to obtain from Titan Water Solutions a return goods authorization number. The option to return the Covered Items freight prepaid is reserved to Titan Water.
Return of Covered Items:
Following repair or replacement, Covered Items under these warranties shall be returned to the initial point of shipment by prepaid standard freight.
Should the Customer prefer to use the Expedited freight options, they’ll be expected to pay the expenses of the upgraded shipping.
Warranty:
- Warranties will not cover for defects or damage arising from:
- Improper handling, physical damage, modifications, misapplication, negligence, and abuse.
- Accident or defects caused by acts of God, such as fire, freezing or storm damage.
- Failure to adhere to the instruction of the manufacturer during transportation, installation, and use.
- Improper maintenance such as failure to replace filters or media at the appropriate time will be judged as “neglect”. So also, the installation of any system on water conditions beyond the recommended specification for that particular system will render the warranty void and non-binding.
- Only a registered owner is entitled to warranties under the condition the owner owns/lives in the home where the system was installed initially. Warranty will be considered nulled if the system is removed from the location it was installed initially.
- Warranty begins on the date the product is delivered to the customer.
- This warranty qualifies and represents all other warranties to the customer, whether expressed or implied. This warranty disclaims without limitation implied warranties of merchantability or fitness for a particular purpose or treatment of certain water conditions.
- Titan Water’s liability as contained in this warranties shall not exceed the product’s cost.
- Titan Water will not be held liable for any loss, incidental or consequential damages. Including damages or expenses of any kind such as loss of use resulting from installation, use, inability to use the Covered Items, or any water treatment system the Covered Items are incorporated into.
- The laws of the state of Florida govern these warranties and it may change without notice at any point in time.