Shipping / Return Policy -

Free Shipping in continental USA

We aim to ship orders within 24 hours, but due to part delays form vendors, the shipment may delayed up to 7 to 10 days. All orders $29.00 and over receive free shipping. If you order on the weekend, please note that we do not work every weekend, therefore expect your order to be shipped out from Titan Water the next business day.

Please note: We offer free shipping in the continental USA. If you are located in Hawaii or Alaska there will be an additional shipping fee.

Billing Information

Your credit card will be billed as Titan Water Solutions, or Titan Plumbing and Water Solutions.

Shipping: Tracking your products

You will receive a tracking ID via your preferred e-mail for every order. Unfortunately, in rare cases, as is the case during a tracking-data base update by the carrier or due to the complexity of a carrier’s tracking system it is possible that tracking information will become unavailable. If this happens, we kindly advise that you allow for up to 48-hours for our data base to update; meanwhile always feel free to contact customer service for more information regarding your order. 813-712-9528

Undeliverable Packages

Sometimes we do have packages returned as “undeliverable.” That said, we offer full refund minus shipping cost (in cases where delivery failed due to address error not the fault of Titan Water Solutions) for all undeliverable packages returned to us.

We do not re-ship undelivered packages. If you are still interested in items returned undelivered, kindly place a new order on our online store. Contact us if any of these occurs: 1). You suspect your package won’t be delivered as addressed; 2). You are yet to receive a notice confirming its return; or 3). Its weeks past the estimated delivery date and you are yet to get a refund.

Refused Shipments

Titan Water Solutions, will at its own volition choose to charge a customer return shipping charges if an item is refused upon delivery at no fault of ours. For items refused before delivery, Titan Water will not be held liable for the shipping cost. Titan Water Solutions reserves the right to charge 25% restock plus freight/shipping charges for all refused packages.

Damage and/or Lost Shipment

For claims of damaged or lost items (Small Package), return must be made within 10- days of delivery. As for freight shipment, it is the responsibility of the customer to inspect and report any damage/ loss to the freight driver right away. For purpose of filing claims, we may request photos of damage from you. Please, due to the meticulous process involved, investigations may take up to 14 business days for loss and damage claims.

Policy on cancellation

You reserve the right to cancel any order before the shipping process commences. Note that orders that have commenced the shipping process cannot be cancelled by you or our customer support team. However, you are allowed to return the item for a refund minus the restocking fees and any shipping charges. Contact our customer service via phone (not email) to initiate a cancellation of your order. 813-712-9528

Return Policy

General Return Policy

We do not accept returns on any Titan Water brand items that have been opened or installed on a home. Shipping charges are not refundable- return shipping charges will be borne by the customer and Titan Water has the right to charge a 25% restock fee for all returned items. Local customers that we installed – Install / removal charges are not refundable. The cost of install or uninstall can be up to $500

Lastly, the following charges on taxes, brokerage, shipping, and customs as well as border crossing charges on shipments are not refundable.

Product Exchange

Contact customer support if you received a faulty item and wish to replace it for the same type of item. You will receive a prepaid return label from customer support to finalize the return process. A new shipment will be sent to you once we confirm the return of the faulty item.

If you are interested in another product and would like to exchange an item for it, please return the original item per our return policy then go ahead and place a new order for the product you desire. Please note that you can place a new order immediately without waiting for us to receive the original item.

Shipping Times & Back Orders

Most orders ship within 2 to 5 business days. Receiving times vary on average between 1 and 3 business days after an order has been shipped. All orders are shipped complete and any back ordered or special order items can delay shipping times.

Delivery Times in USA

Shipping timelines can vary between different carriers and locations, but as a general rule of thumb here are some close estimates of delivery times. Please consider and add time for us to prepare the order for shipment as noted in the previous section.

Florida: 1-3 Business Days
States Surrounding Florida : 2-5 Business Days
Midwestern States: 2-5 Business Days
North East States: 2-5 Business Days
West Coast States: 5-10+ Business Days
South West States: 5-10+ Business Days
North West States: 5-10+ Business Days

Please note: Business Days are Monday to Friday. All delivery times are estimates only. These estimates do not include the processing time to prepare the order.

Alysa Butts 05/06/21

Google

Great honest company. I really enjoyed the time and dedication put into the presentation and educated me on my purchase! I will be recommending this product and company to all of my friends and family.

Graham B. 4/23/21

We have just had our system installed by Titan and the whole process has been easy and very reasonably priced. I don’t believe some of the negative reviews listed as some of those prices were 3 or 4 times over what we paid so these seem wildly inaccurate and just falsely posted to damage someone’s business. The salesperson, tester, owner and installer were all professional, friendly and willing to discuss pricing, installation and technical details. Installation itself was super quick and the work done looks tidy and professional. No complaints at all! We would definitely recommend this company and just as a heads up to some of those fake reviews, the quote we went with was about half the price of the “ultimate best price” of some of the competitors so it comes as no surprise that someone would have to resort to that level to compete with Titan.

Burnette R. 04/18/21

HomeAdvisor

The owner/sales representative, Jake was very knowledgeable and informative. I purchased a water system that was put in the very next day. The gentleman that put the system in did things quickly and kept everything clean. I am looking forward to better water quality. I would definitely recommend this company.

Diana A. 4/19/21

Jake was helpful and knowledgeable of the products and services. Jake was very relatable and provided excellent customer service.

Tonya 4/12/21

Facebook

Very pleased with the presentation and how easy the process is thanks Jake

Tisha 04/12/21

Titan Plumbing & Water Solutions LLC has helped me out so much. They educated me on the water in my area with many laughs as well. The installers came out the next day. They were prompt, professional, and completed a speedy installation. Thank you all so much. I could not have made a better choice.

Katelyn 04/09/21

Jake helped us get the right water system for our family and was extremely patient and informative. He answered all of our questions, and any further questions we’ve had he’s been quick to respond. We got the system installed Monday and have already started noticing a difference in our water. System is great and the customer service is amazing!